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Cleaning Supplies

FAQs

Find answers to our most commonly
asked questions. 

  • What is vendor consolidation and how can it benefit our property management company?
    Vendor consolidation simplifies your cleaning operations by using a single provider across all properties, which can significantly reduce costs and streamline processes.
  • How does PINCH ensure quality across multiple properties?
    We maintain high standards by working with trained, certified cleaning teams. However, each company we work with are responsible for their own teams. PINCH does not provide customer service for these teams. Rather, PINCH is a resource for brokering new teams. All service related questions/concerns are communicated directly to the team lead or owner of the cleaning company assigned. If that team is unable to meet the quality expectations of the community, PINCH may be contacted to find a replacement team.
  • What types of properties does PINCH service?
    PINCH specializes in multifamily communities, short term rental spaces, and commercial cleaning at office and light industrial spaces around the country.
  • Can PINCH integrate with our existing vendor management systems?
    Yes, PINCH is pre-integrated with major multifamily vendor platforms like NetVendor, RealPage, Yardi, and others, ensuring seamless integration.
  • How does PINCH handle emergency cleaning requests?
    We offer rapid response for emergency cleaning needs to ensure that your property is promptly taken care of, minimizing disruption for residents. Through our vast network of cleaners, we are typically able to handle all emergency requests.
  • What happens if a scheduled cleaning needs to be rescheduled?
    Our flexible scheduling allows for easy rescheduling. Simply contact us through booking@pinchjob.com, and we will arrange a new time that suits your property’s needs without hassle.
  • Are the cleaning teams insured?
    Yes, all cleaning operations carried out through PINCH are fully insured, providing peace of mind and protection for both the property and the cleaning teams.
  • How does PINCH handle billing and invoicing?
    We offer a streamlined billing process with standardized invoices for all properties, making financial management easier and more transparent. Although we have flexibility in our billing/invoicing processes, our standard invoicing process is to bill the day after a job is completed.
  • What is the process for adding a new property to our service agreement?
    Adding a new property is simple. Contact your PINCH representative, and we will guide you through the quick setup process to get your new property on board and a cleaning team assigned.
  • Can we receive a custom cleaning plan for properties with unique needs?
    Absolutely, we tailor cleaning plans to meet the specific needs and challenges of each property, ensuring optimal cleanliness and efficiency. These requests are typically addressed through a site visit with the cleaning team.
  • I’m a cleaner interested in joining the PINCH network. Where can I find more information?
    Please visit our dedicated platform for cleaners at www.pro.pinch.cleaning to learn more about the benefits and how to get started.
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