Our History
At PINCH, our mission is to revolutionize property management and commercial cleaning by bridging the gap between multifamily communities and professional cleaners. We strive to enhance the living environments of multifamily residents through high-quality, seamlessly integrated cleaning services while empowering cleaning professionals with opportunities for growth and expansion into commercial markets.
Our commitment extends beyond the walls of multifamily properties as we equip cleaners with the tools, training, and support needed to excel both within and outside this sector. By fostering strong partnerships and leveraging innovative vendor management technologies, we aim to set new standards of efficiency and excellence in the cleaning industry, ensuring every community and cleaner we work with benefits from our expertise and dedication.
2021:
Founding and Launch in Charleston, SC
PINCH was founded in 2021 with a visionary concept: to transform the cleaning and property management industry through a seamless, app-based solution. Launched in Charleston, South Carolina, our platform was designed to connect multifamily communities with high-quality cleaning services by leveraging local, professional home cleaning teams. This innovation provided an efficient, user-friendly way for property managers and residents to access top-tier cleaning services at the touch of a button.
2022
Southeast Expansion
Building on our initial success, PINCH expanded its reach throughout the Southeast in 2022. This growth phase was characterized by strategic partnerships and the enhancement of our technological infrastructure, which allowed us to serve more communities and increase the scope of our operations. As we grew, so did our network of trusted cleaning professionals, each vetted to meet our high standards of service and reliability.
2023
Focused Execution in the Multifamily Sector
In 2023, PINCH honed its focus on the multifamily industry, recognizing the unique challenges and opportunities it presented. Our approach was tailored to meet the specific needs of multifamily property managers, offering streamlined vendor consolidation, enhanced operational efficiencies, and a standardized service protocol across properties. This strategic pivot allowed us to deepen our impact within the sector, improving the quality of life for residents and operational dynamics for property managers.
2024
Launch of Training and Partnership Platform
In 2024, PINCH made a strategic shift that fundamentally altered our approach within the multifamily industry. Moving beyond the traditional method of impacting one community at a time, we implemented a nationwide network through our vendor consolidation model. This pivotal change allowed us to deliver transformative benefits not just to individual communities, but across entire property management companies.
By streamlining the management of one of the largest expenses on their books—cleaning services—we enabled uniform quality and cost efficiency across all properties under management. This approach significantly enhanced operational efficiencies and opened up new possibilities for property management companies to focus more strategically on resident satisfaction and business expansion. This evolution in our business model marked a major milestone in our history, setting a new standard in the industry for managing cleaning resources across a property management company’s portfolio.
Bryan Walton
Bryan is a founding member of the PINCH team and brings with him a wealth of experience gained from over 25 years in medical device sales. Known for his infectious enthusiasm and positivity, Bryan has rightfully earned the nickname of CCO (Chief Cheer-leading Officer) among his colleagues. His exceptional communication skills and vibrant energy make him an effective Capital Advisor and Customer Liaison. Bryan resides in Isle of Palms, SC, where he enjoys life with his wife Emily and their two sons.
Neal McCarty
Neal is the steadfast backbone of PINCH, ensuring the smooth operation of our business. Known for his kindness and memorable southern drawl, Neal is universally admired for his dedication and hard work. With over 20 years of experience in Real Estate, he firmly believes that PINCH is a "must-have" and a game-changer Property Management Executives interested in creating operational efficiencies across their entire portfolio. Neal calls Charleston, SC, his home with his wife Jenni and two step children.
Greg Sack
Greg is a seasoned entrepreneur with a notable track record, including the successful sale of an ecommerce business to FedEx in 2014. He also owns a property management company, giving him deep insights into the industry challenges PINCH aims to solve. Greg leads product execution, customer experience, and marketing strategies to expand the brand’s reach. He resides in Tampa, FL, with his wife and four children, where he is an integral part of both his family and business communities.
Dennis Hamilton
Dennis is often referred to as the strategic compass of PINCH, bringing a wealth of experience and a keen eye for detail to his role. With over 30 years in the business, including leading multiple M&A transactions from both sides of the table, Dennis is instrumental in setting the company's strategy and ensuring that all tasks and teams are aligned. Despite his 'gray hair guy' nickname, Dennis keeps a youthful energy in all his endeavors. He resides in Charleston, SC, with his wife Leia and their three children.
Chris Rampey
Chris, a co-founder of PINCH, conceived the company on a warm summer evening in 2019 while brainstorming in his backyard. Today, he oversees recruiting service providers, managing financials, and supports job management, sales, and marketing. A 1991 Citadel graduate with 30 years of sales management experience, Chris lives in Charleston with his wife Rion and their two children.
Federico Lara
Federico is deeply embedded in the developer and startup community. With a rich history in technology, including roles at New Relic, Inc., and as former CTO of FedEx Cross Border, he brings critical expertise to PINCH. Federico has also collaborated with teams at IBM Websphere and Coca-Cola. A graduate of Berklee College of Music with studies at Harvard Extension School, he lives in Greenwich, CT.
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Fernando Castillo
Fernando has over 12 years of experience in customer service, where he developed his skills in effective and assertive communication. Currently, he works in the operations department, efficiently managing client requests and ensuring smooth processes. Based in Lima, Peru, Fernando continues to advance his professional career.